Refund policy

Our Product Guarantee

We take great pride in the beef and other products we raise and send to your family. If there is a problem with your order, we want to know about it and have the opportunity to make it right.

Frozen Meat & Perishable Products

Because our meat is perishable, we are unable to accept returns of meat or other perishable food products.

If your order arrives damaged, excessively thawed, or in a condition that you believe may be unsafe, please contact us within 48 hours of delivery. Include your order number and, when possible, photos of the shipping box, packaging, and affected products.

We will review the situation and, when appropriate, provide a replacement, store credit, or refund for the affected products.

Please note that meat does not necessarily need to arrive completely frozen solid to remain safe. If your order arrives partially thawed and you are unsure about its condition, please contact us before discarding the product.

Product Quality Issues

If you discover a quality or packaging issue after opening a product, please contact us as soon as possible after discovering the problem. Photos of the product and packaging, including any identifying or lot information, are helpful when available.

We stand behind the products we sell and will evaluate legitimate quality concerns individually. Refunds or replacements apply to affected products and are not intended as a general return or satisfaction guarantee after an order has been substantially consumed.

Non-Perishable Products

For non-perishable merchandise, please contact us if your order arrives damaged, defective, or incorrect so we can help resolve the issue.

Questions or Concerns

We are a family-run ranch and value the trust you place in us when you purchase food for your family. If something isn't right with your order, please reach out. We want to treat our customers fairly and make legitimate problems right.